Privacy policy

Last updated 9 November 2026

In short: we collect only what the app needs to connect learner drivers with driving instructors. We don't sell your data, show adverts or track you around the web. You can delete your account at any time from My profile.

Who we are

Aelo Drive is a service provided by Aelovian. Aelovian is the data controller for the information described here. Contact: help@aelovian.co.uk.

What we collect

Everyone: your first and last name and email address (used to sign you in with a one-time code).
Learners: what you add to your profile, such as your area, level, manual or automatic preference, availability, a note about yourself, an optional photo and an optional contact number or email.
Instructors: your ADI or trainee licence number and badge expiry date, and what you add to your profile, such as your area, prices, the days you teach and an optional photo.
Using the app: requests and offers, messages between a learner and their instructor, lessons, progress notes, reviews and any reports you send us.

We don't take card payments in the app, so we hold no payment details.

Why we use it

To run your account and provide the service you signed up for (performance of a contract).
To check that instructors hold a valid badge before learners can find them, and to keep the service safe by acting on reports (our legitimate interests in a safe, trustworthy service).
To send service emails: login codes, and notices about requests, messages and lessons. We don't send marketing emails.

Who can see what

Approved instructors' profiles are visible to signed-in users. Learners never see an instructor's badge number, only a Verified tick.
Learner profiles are visible to approved instructors. A learner's contact number or email is only shown to an instructor once they are connected.
Messages and lessons are visible only to the learner and instructor involved. Our admin can view them when reviewing a report.

Who helps us run the app

We use a small number of providers who process data on our behalf: Supabase (database and sign-in, stored in the EU), Cloudflare (website hosting) and Resend (sending emails). Some of these providers may process data outside the UK; where they do, they rely on recognised safeguards such as the UK's adequacy decisions or standard contractual clauses.

How long we keep it

We keep your data while your account is open.
When you delete your account, your profile, messages, lessons and reviews are removed straight away. Safety copies of the database are kept for up to 7 days and then deleted.
A learner's account is removed automatically shortly after their instructor records that they have passed their test.

Cookies

We don't use advertising or tracking cookies. The app stores a small amount of information on your device to keep you signed in and remember your settings.

Your rights

Under UK data protection law you can ask for a copy of your data, ask us to correct or delete it, object to or restrict how we use it, and ask for it in a portable format. Email help@aelovian.co.uk and we'll reply within one month. If you're unhappy with how we've handled your data you can complain to the Information Commissioner's Office at ico.org.uk.

Age

Aelo Drive is for people aged 16 and over.

Changes

If we make a meaningful change to this policy we'll update the date above and tell you in the app.